Privacy Policy – Veldune Co.

Last updated: October 9, 2025

Veldune Co. operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Our Store is hosted by Shopify, which helps us provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy regarding personal information, this Privacy Policy controls.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

“Personal information” means information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified data. Depending on how you interact with the Services and applicable law, we may collect:

• Contact details: name, billing/shipping address, phone, email.

• Financial information: card/account details and transaction data (processed securely via payment providers such as Stripe/Shopify Payments).

• Account info: username, password, security questions, preferences.

• Transaction info: items viewed/added/purchased/returned/exchanged/cancelled.

• Communications: messages you send us (e.g., support).

• Device info: device, browser, IP, identifiers.

• Usage info: interactions and navigation within the Services.

Sources of Personal Information

• Directly from you (account, checkout, support).

• Automatically (cookies, pixels, SDKs).

• Service providers (payments, fulfillment, analytics, marketing).

• Partners/third parties (where permitted).

How We Use Your Personal Information

• Provide, tailor, and improve the Services (orders, payments, shipping, returns, reviews, personalization).

• Marketing & advertising (emails/SMS/postal mail, on-site and off-site ads; subject to your choices).

• Security & fraud prevention (authentication, detect/prevent illegal or malicious activity).

• Support & communications (customer care and service notifications).

• Legal reasons (comply with law, respond to lawful requests, enforce terms).

How We Disclose Personal Information

We may disclose personal information, as permitted by law, to:

• Shopify and other vendors (IT, payments, storage, fulfillment, shipping, analytics, advertising).

• Business/marketing partners (for ads/personalization under their privacy notices; you may have rights to opt out of targeted advertising depending on where you live).

• At your direction/with consent (e.g., carriers, social logins/widgets).

• Affiliates/corporate group.

• In business transactions (e.g., merger) or to comply with legal obligations and protect rights.

Relationship with Shopify

The Services are hosted by Shopify, which also processes personal information about your interactions with our store and other merchants to provide enhanced features and advertising services. For how Shopify uses your data and your rights, see the Shopify Consumer Privacy Policy and Shopify Privacy Portal. (Links de-referenced in your storefront footer.)

Children’s Data

The Services are not intended for children (under the age of majority in your jurisdiction). We do not knowingly collect data from them. Parents/guardians may contact us to request deletion.

Security and Retention

We implement reasonable technical and organizational measures, but no method is 100% secure. Do not send sensitive data over insecure channels.
Retention depends on purpose and law (e.g., while your account is active, to provide Services, comply with legal obligations, resolve disputes, and enforce agreements).

International Transfers

We may transfer, store, and process personal information outside your country. For transfers from the EEA/UK, we rely on recognized mechanisms such as the EU Standard Contractual Clauses (SCCs) and UK equivalents, unless the destination offers adequacy.

Your Rights and Choices

Depending on where you live, you may have rights such as:

• Access/Know, Delete, Correct, Portability.

• Object/Restrict certain processing.

• Manage marketing preferences (unsubscribe link in emails).

You can exercise these rights through options provided in the Services or by contacting us (details below). We may need to verify your identity. You may designate an authorized agent where allowed by law.

We will not discriminate against you for exercising your rights.

Cookies

We use cookies and similar technologies for functionality, analytics, personalization, and advertising. Manage preferences via the consent banner shown on first visit (and any time in cookie settings).

Complaints

You may contact us with any complaint. In the EEA/UK, you also have the right to lodge a complaint with your data protection authority. We will respond within the timelines required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version, update the “Last updated” date, and provide notice as required.

Contact

For questions or to exercise your rights, contact:
Veldune Co. – support@veldune.com
Postal address: Piazza Grande Ave, 6965, Ste 203, Orlando, FL, 32835, US