Refund policy
Refund Policy – Veldune Co.
Right to Refund and Exchange
According to Article L221-18 of the Consumer Code, customers in the European Union have 14 calendar days from receipt of the order to exercise the right of withdrawal, without the obligation to provide a reason.
Additionally, to provide more security and confidence, Veldune Co. offers 30 calendar days for exchanges or returns, ensuring your complete satisfaction.
Eligibility Conditions for Refund
A product is eligible for a refund if all the following conditions are met:
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It is returned within 14 days of receipt (for refunds) or within 30 days for exchange/return according to our extended policy;
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It has not been used or damaged;
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It is in the original packaging, with all accessories and instructions;
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It is accompanied by proof of purchase (order number).
Products not eligible for refund:
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Customized products;
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Gift cards;
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Products purchased on promotion or special offer;
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Products not returned in their original condition.
Refund Procedure
For any refund or exchange request, contact our customer service at: support@veldune.com, providing:
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The order number;
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The reason for the return;
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Photos of the product if necessary.
Once the request is approved, we will send return instructions. No returns should be made without prior authorization.
Processing Times
After receiving and inspecting the returned product:
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The refund will be processed within 45 calendar days;
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It will be made through the customer’s original payment method;
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A confirmation email will be sent once the refund is issued.
Return Costs
Return shipping costs are the responsibility of the customer, except in the following cases:
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Our error;
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Defective product.
Defective Product Cases
If the product is received damaged or defective, the customer must contact us within 48 hours of receipt, providing photographic evidence. In this case, a full refund or replacement will be offered at no additional cost.
Veldune Co. Commitment
We are committed to fully complying with European consumer protection laws for all refunds issued.
For any questions related to refunds, please contact us at: support@veldune.com